Refund and Cancellation Policy

These are the kinds of situations where we will almost always help you out. If any of these describe your charge, email support@thejcbsnbrand.com with the email you paid with and a short note about what happened:

• You were charged more than once for the same subscription by mistake (a duplicate charge).
• You see a charge you do not recognize and suspect fraud or that someone used your card without permission.
• The service was completely unavailable or broken for you and we were not able to fix it.
• A refund is required by the consumer protection laws where you live.

Even outside of this list, if you had a bad experience and feel a charge was not fair, tell us. We would rather talk it through than leave you frustrated.

To keep things fair and sustainable, some situations generally will not be refunded. The most common one is simply forgetting:

• You forgot to cancel your subscription and it renewed for another period.
• You forgot to cancel before your free trial ended and were charged when it converted to a paid plan.
• You signed up, did not end up using the service much, but the subscription was active and available the whole time.
• You changed your mind about the subscription after the renewal already went through.

One important thing to understand: sending us an email, text, or message that says “cancel” does not cancel your subscription or trial, and it does not stop the next charge. A cancellation only counts when you do it yourself in the right place (see the step-by-step guide below). So “I emailed you to cancel” on its own does not qualify for a refund.

The good news is cancelling is quick and stops all future charges right away, so you are never locked in. And if your situation is a genuine mix, like you forgot to cancel but also could not find where to do it or something looked off, still reach out and we will use common sense.

You cancel your own subscription. It takes about a minute. There are only two places this can happen, and which one you use depends on where you signed up. Find your situation below and follow the numbered steps.

Reminder:Emailing or messaging us the word “cancel” does nothing. You have to do the steps below yourself, or the next charge will still happen.

Not sure which one you used? If you paid on our website, use Path A. If you tapped “Subscribe” inside the app on your phone, use Path B. When in doubt, try Path A first, and if we show no subscription there, use Path B. If you may have signed up in both places, check both, because Apple bills its own subscriptions and we cannot cancel or refund those for you.

Every email we send you also carries a one-tap cancel link that needs no sign-in. If you cannot sign in and cannot find one of our emails, our payment processor keeps a backup billing portal you can log into with the email you paid with.

Cancelling stops all future renewals. Your access continues through the end of the time you have already paid for. A cancellation only counts once you actually complete the steps above.

We do not cancel subscriptions or trials in response to email, text messages, phone calls, voicemails, social media messages, or any other request sent to us or to any person. Those requests will not be processed and will not stop a renewal or trial charge.

To cancel, you must complete the steps yourself: Path A (in the app, Settings then Subscription) if you signed up on the website, or Path B (your Apple settings) if you signed up in the app. Those are the only cancellation methods we recognize.