1-Year Limited Warranty

2 min read
  • Overview
  • 12 months against manufacturing defects
  • 1. How long it lasts
  • 2. What is covered
  • 3. What is not covered
  • 4. How to make a claim
  • 5. What we will do
  • 6. Your other rights
  • 7. Changes to this warranty

This is the limited warranty for scripture prints, frames, and matching 5×7 prints sold on our prints page. It is offered by JCBSN LLC, the company behind Scroll the Bible. It is our own warranty, not a manufacturer's warranty, and it does not cover the Encouragement Deck.

12 months against manufacturing defects

If a print, frame, or its assembly has a manufacturing defect within 12 months of delivery, tell us and we will make it right with a repair, a replacement, or a refund.

1. How long it lasts

Coverage starts on the day your order is delivered and lasts 12 months. A replacement item is covered for the rest of the original 12 months.

2. What is covered

  • Printing defects, such as missing or misprinted text, streaks, smears, or ink that was not printed correctly.
  • Frame defects, such as corners or joints that separate, a warped or cracked frame, or hanging hardware that fails under normal use.
  • Assembly defects in a framed print, such as a print that was mounted crooked or comes loose inside the frame.

3. What is not covered

  • Normal wear over time.
  • Damage from misuse, accidents, drops, or improper hanging.
  • Items that have been altered, trimmed, or repaired by someone else.
  • Damage during shipping. That is handled under our shipping policy and returns policy.
  • Digital gifts, which can be downloaded again by contacting us.

4. How to make a claim

Email scrollthebible@thejcbsnbrand.com within the 12 months. Include your order number or checkout email, a short description of the problem, and a photo that shows it. We may ask for one more photo if we need it. You will not be asked to pay for shipping on a warranty replacement.

5. What we will do

If the defect is covered, we will repair or replace the defective item. If a matching item is not available, we will send a comparable one or refund what you paid for the defective item. We will tell you which remedy applies before we act.

6. Your other rights

This warranty gives you specific legal rights, and you may have other rights that vary by state. It does not limit any rights you have under consumer protection law, and it is in addition to our 30-day money-back guarantee.

7. Changes to this warranty

We may update this warranty and will post the new version with a new “Last updated” date. The version in place when you ordered applies to your order.

On this page

  • Overview
  • 12 months against manufacturing defects
  • 1. How long it lasts
  • 2. What is covered
  • 3. What is not covered
  • 4. How to make a claim
  • 5. What we will do
  • 6. Your other rights
  • 7. Changes to this warranty
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